As the client prepared to open a premier club location inside Michigan Central Station, the challenge wasn’t just the move — it was the introduction. The brand was entering a space with deep roots in Detroit, without any existing connection to the station or its surrounding community.
To be successful, the launch needed to feel welcoming and intentional, not transactional. The goal was to build trust with local families and create meaningful opportunities for partnership, while showing respect for the cultural weight of the space and a genuine commitment to the community long term.
Rather than setting up a single booth or table, the strategy was to fully activate an entire section of the Cars at the Station event.
This shift allowed the organization to move beyond a passive presence and create a space where its mission could be experienced, not just explained.
While parents and guardians explored the car showcase, they could comfortably leave their children engaged in one of several activities, or join them in family-oriented experiences. By meeting families where they already were and designing with their needs in mind, the activation fostered trust, encouraged participation, and positioned the brand as a supportive community partner rather than just another exhibitor.
The activation became a high-engagement hub within an event that drew more than 18,000 attendees. Over 500 families participated, with many returning to the space multiple times to engage in activities like family yoga and hands-on stations.
Parents’ willingness to leave their children in the space — and their follow-up questions about locations, timelines, and cost — signaled strong trust and interest, resulting in 248 interest forms for the new Michigan Central location. The experience brought the organization’s pillars to life in a tangible way, generating over 57 million social media impressions, an undisclosed partner donation, and an invitation to return the following year.
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